Customer service charter

As Gaeilge

What we do

The Competition and Consumer Protection Commission (CCPC) is the statutory body responsible for promoting compliance with, and enforcing, competition and consumer protection law in Ireland. We strive to improve consumer welfare across the economy by enforcing over 40 legislative instruments, including product safety legislation.

Our aim is to make markets work better for consumers. To achieve this, we work to influence public debate and policy development, grow public understanding of the importance of open and competitive markets, promote competition and highlight the interests of consumers.

We provide information to consumers about their rights, personal finance and product safety, through a consumer helpline, a dedicated section of our website ccpc.ie, public awareness campaigns and through our various financial education initiatives.

Related information

How to contact us on general matters

• Postal Address: Bloom House, Railway Street, Dublin 1, D01 C576
• Get in touch via our Contact us form
• Email:
  • Consumer queries can be sent to ask@ccpc.ie
  • Competition complaints can be sent to Complaints@ccpc.ie
• Website: ccpc.ie
• Phone: +353 (0) 1 4025555
• Facebook: facebook.com/CCPC.ie
• Twitter: twitter.com/CCPCIreland

Compliments, Comments and Complaints

If you wish to give feedback, please email servicecharter@ccpc.ie. Complaints will be investigated by the Quality Customer Service Manager and responded to within 10 working days.

Commitments to you

• Answer all calls as quickly as possible during opening hours
• Acknowledge receipt of written correspondence within 5 working days and aim to provide a full a written response, where required, within 15 working days
• Respond to social media queries within 24 hours during the working week

Ombudsman

If following the internal complaints process, you are still unhappy, you may contact the Office of the Ombudsman:

• By submitting a complaint form through their website, ombudsman.ie, or
• In writing to Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773