2024 enforcement and regulation
178,596
unsafe products were recalled, withdrawn or prevented from reaching the Irish market.
205
consumer protection inspections were conducted, 23 compliance notices and 47 fixed payment notices were issued.
+21%
merger notifications versus last year. 77 determinations issued and 5 competition law investigations opened.
daa Carpark block
By blocking daa’s purchase of the former QuickPark site, the CCPC stopped a near‑monopoly at Dublin Airport, protecting consumers from higher prices. The decision directly enabled new market entry, unlocking over 6,000 additional parking spaces and delivering real benefits through greater choice, capacity and lower prices.
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2024 empowering and informing
2.7 million
views of the TV series The Complaints Bureau on RTE, sponsored by the CCPC.
1.8 million
visits to the CCPC website, offering advice and information to consumers and businesses.
44,247
consumers contacted the CCPC helpline for support on their consumer rights – an increase of 13%.
The CCPC Helpline Report
The CCPC Helpline Report 2025 highlights the reach and impact of the helpline, with over 42,000 consumers supported on high‑value issues. Follow‑up surveys show it helps consumers engage with traders, resolve disputes, secure refunds and provides evidence‑led insights into key consumer problems.
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2024 advocacy and research findings
6,176
media mentions of the CCPC advocating for consumer rights and competition law.
39%
of Irish consumers experienced personal detriment when things went wrong with goods or services.
21%
of consumers have no financial retirement arrangements. Source: CCPC Pensions Research 2024.
Home buying report
In its 2025 Room for Improvement report, the CCPC exposed critical information gaps in home buying, using consumer research to show how poor information causes delays and frustration. It prompted calls for pre‑sale information, conveyancing reform and clearer public data to protect buyers.
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