Gift vouchers
Irish consumers are protected by law when buying gift vouchers, also known as gift cards. The Consumer Protection (Gift Voucher) Act of 2019 protects your consumer rights when buying and using gift cards.
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Shopping online and internationally
Buying online
When you buy from a business online, by phone, by catalogue or at your doorstep, Irish consumer law gives you strong protections.
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Buying in the EU
When you buy goods or services from a business based in another EU country, you have strong consumer rights to protect you.
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Buying outside the EU
When buying outside the EU, you should check where the business is based and how to resolve an issue or return an item, as you may not have the same rights.
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Pricing, advertising and shopping in the sales
Pricing and advertising
The CCPC regulates pricing and advertising in Ireland to ensure fairness. Learn more about your consumers rights on pricing, price display and and misleading advertising.
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Shopping in the sales
When you shop in the sales, you have the same consumer rights as you would when buying at full price.
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Changing your mind
If you change your mind after buying something, your rights depend on where and how you made the purchase.
Learn moreDeposits
If you buy online or at your doorstep, the business must provide the terms and conditions for deposits.
Learn moreBuying second hand goods
When you buy second-hand goods in Ireland, your rights and protections depend on who you buy from.
Learn moreCompanies going out of business
If a company you have bought from goes out of business, you may be at risk of losing money, especially if you have already paid for undelivered goods.
Learn moreDisputed card transactions / chargeback
Chargeback is a process where your card provider (usually your bank) can reverse a transaction and return your money if not authorised.
Learn moreGuarantees and warranties
Guarantees and warranties do not replace your consumer rights. You still have the right to repair, replacement or refund.
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