Resolve an issue
Many issues can be sorted out quickly and simply with the business by talking with them first. Read more about what your rights are and how to use them if you have an issue with a product, service or digital content/service.
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Cars
Own a car, or thinking of buying one? Find out what you need to know to avoid trouble down the road. Learn more about buying, insurance and repairing your car.
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Travel
We provide clear, reliable information to help you travel with confidence. Our resources ensure you know what to expect before, during, and after your journey.
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Common issues
Buying goods
What are your consumer rights when buying and returning goods? Find information on refunds, repairs and replacements.
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Buying services
Do you need help understanding your rights when purchasing services? Learn about what information businesses must provide you.
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Terms and conditions
What do you need to understand about terms and conditions before making a purchase? Find out if your contract is fair and legal.
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Other relevant authorities
Do you have a consumer rights issue but don’t know who to contact? If the CCPC are not the right organisation to help you resolve your query, we can help you decide who to contact with our list of relevant authorities.
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