Steps to resolve your consumer rights issue
1. Contact the business directly
Most consumer rights issues can be solved by talking to the business. Knowing your rights can help you to do this. Learn more in our consumer rights section.
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2. Make a formal complaint
If you cannot resolve your issue with the business, make a formal complaint in writing. Learn more about making a formal complaint and find letter templates to help you.
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3. Use the small claims procedure
If making a formal complaint does not resolve your consumer rights issue, your next step is using the small claims process. Learn more about the process and how to apply.
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Alternative dispute resolution
Alternative dispute resolution (ADR) allows an authorised organisation to act as a mediator between you and a business. Learn how ADR can help you resolve your consumer rights issue.
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