Hotels
What are your consumer protection responsibilities if you run a hotel or guesthouse?
Hotel owners, managers, and guesthouse proprietors in Ireland must comply with various consumer protection laws. These responsibilities span multiple regulations and legislation.
This guidance outlines the key responsibilities for hotel owners, managers, and guesthouse proprietors in Ireland. It covers legislation on price displays for food, beverages, and other services, remote selling rules, and consumer rights. All information is based on Irish law and CCPC guidance, ensuring businesses remain compliant and informed.
What rules apply when providing services to guests?
When offering services, hoteliers must understand consumer rights. If guests book online or by phone, remote selling rules apply. Learn more about your obligations when selling services.
How should you display food prices in your hotel?
If your hotel includes a restaurant, café or pub, you must follow specific legislation for displaying food prices:
- Display notices at the entrance to the premises or catering area
- Include prices on menus. If menus are not distributed, use a clear display like a blackboard
- Ensure prices are inclusive of all taxes and charges
Read the full legislation about price displays and food establishments.
How should you display drinks prices in licensed premises?
Licensed premises must have two price display lists:
- A comprehensive price list of all drinks on sale. This should be on display within each drinking area on the premises
- A “16 item” list which details the prices of specified drinks
You can learn more about regulations for licensed premises.
Do you offer hairdressing or sell goods in your hotel?
Hotels offering hairdressing services or selling goods must display prices clearly. Read about your obligations if your hotel offers hairdressing services. Learn more about the legislation.
- Services or goods must have a visible price notice
- Prices charged must match displayed prices
- All prices must include taxes and charges
What other obligations do you have?
- Learn about your obligations when advertising your hotel or selling online or off-premises.
- Your obligations to provide a remedy when services are not in conformity with the contract – Consumer Rights Act 2022: Consumer remedies in a service contract.
- Discover what to expect if a consumer decides to take a dispute with you to the Small Claims Court.
