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Consumer Rights Worksheets

Introduction

The Competition and Consumer Protection Commission (CCPC) has created a set of classroom worksheets to accompany The Complaints Bureau, a consumer rights and financial education television series that is sponsored by the CCPC, where each episode will feature stories about issues affecting real consumers.

Episodes from season 1 and 2 can be found on the RTÉ Player.

These resources will help students explore and problem solve consumer rights issues and learn how to make informed decisions when shopping or dealing with businesses.

The worksheets align with topics covered in Senior Cycle Home Economics and Business, but they may also be relevant for other areas and stages. Each worksheet is designed to spark discussion and promote practical learning, making it easy to bring real-life consumer issues into your lessons. This includes identifying appropriate consumer rights legislation, understanding your rights, and making a complaint.

With thanks to members of the BSTAI and ATHE for their input on the development of these resources.

Tá leagan Gaeilge de na hacmhainní seo ar an mbealach, le buíochas leis An Chomhairle um Oideachas Gaeltachta agus Gaelscolaíochta (COGG).

Student Worksheets

Consumer Rights 101: this worksheet explores students’ consumer rights knowledge.

Put it into Practice: here students can put their consumer rights knowledge into practice, completing practical tasks based on case studies.

Spot the Fake Review: students can put their critical thinking to the test and try to identify the fake online review.

Consumer Crossword: challenge students with this tricky consumer crossword! Perfect for reinforcing key concepts and gaining further insights into consumer rights legislation.

Teachers' Answer Booklet

These answer sheets provides answers and guidance for the topics covered in this unit.

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