CCPC publishes new Right to Repair guidance for consumers and businesses

• New repair rules cover smartphones, fridges, TVs, washing machines, and many more home appliances and products
• Manufacturers must provide repairs and spare parts
• CCPC guidance will help consumers get items repaired and help businesses understand their new obligations

The Competition and Consumer Protection Commission (CCPC) has issued guidance on new Right to Repair laws for consumers and businesses. 

The EU-wide rules entered into force on 31 July 2026 and will support consumers to get their possessions repaired, instead of having to buy a replacement. 

The CCPC has now published advice for consumers who want to get something repaired, along with guidance for businesses trying to understand their obligations under the new law. 

The rules aim to extend the lifespan of products, reduce electronic waste and promote a 'green’ mindset of maximising the longevity of products.

Consumers can contact manufacturers about spare parts or a repair for certain products, and manufacturers have new obligations to facilitate repairs.

The rules initially apply to 11 types of important consumer products, with more to be added in the future. The current product list includes:

• Washing machines and washer-dryers
• Tumble dryers
• Dishwashers
• Fridges and freezers
• Vacuum cleaners
• TVs and electronic displays
• External hard drives and other data storage devices
• Mobile phones, cordless phones and tablets
• E-bikes, e-scooters, e-mopeds, and other products that use light transport batteries
• Welding equipment (for DIY use)
• Domestic local space heaters

Manufacturers must provide readily available information, for instance on their website, about the availability of repairs. This includes what spare parts are available and for how long, if repairs are carried out directly or through a repair partner, and estimated costs.

Consumers can get a repair quote before they commit to a repair. If a fault isn’t clear from its description, an assessment may be required to identify the fault and provide an accurate repair quote. The consumer can be charged for this assessment.

A manufacturer can refuse to repair something if it is beyond repair or if spare parts are no longer available. They cannot refuse the repair just because a different repairer has made previous fixes. 

The new repair rules mean manufacturers must provide repairs and spare parts for certain products when there’s a problem due to misuse, accidental damage or normal wear and tear. Before looking into their right to repair an item, consumers are advised to check if they may first be entitled to a repair, replacement or refund of a faulty item from the retailer, under existing consumer rights legislation. 

CCPC Right to Repair advice for consumers

CCPC Right to Repair guidance for businesses

Consumers can also use RepairMyStuff.ie to compare repair options and find repairers throughout Ireland.