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Help with your consumer rights issues
Get help with faulty goods
You are protected under consumer law when a business does not meet their legal obligations to you. This page covers your rights when you have a faulty product.
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How to resolve a consumer rights issue
Have you experienced problems after you bought goods or services? This section covers how to complain to a business and other steps you can take to resolve your issue.
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Latest product safety notifications
Product Safety Information Notice on Hunter Price Crayola-Branded Discovery Craft Box
SHEIN recalls Whale Fountain Baby Bath Toy sold on SHEIN marketplace
Product Safety Information Notice on KATSU Tools circulating pumps
Enforcement and regulation
Competition law
The CCPC enforces competition law, investigates suspected breaches and promotes a level playing field that supports choice, innovation and fair markets in Ireland.
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Consumer protection
The CCPC is responsible for enforcing a wide range of legislation aimed at protecting consumers. These cover transactions between businesses and consumers across all sectors.
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Product safety
The CCPC is the market surveillance authority and the competent authority in Ireland for safety of non-food consumer products covered by certain EU Directives and EU Regulations.
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Latest news
CCPC opens full investigation into CSG’s proposed acquisition of Celtic Water Care Solutions
Quills Retail Limited pleads guilty to breaching consumer protection law
Product Safety Warning: Further warning regarding circulating pumps
Our Money, Our Future: 2026-2027 applications now open
Over 40% of Irish holidaymakers had issues with their car rental last summer, new CCPC research reveals
CCPC conducts sweep of online platforms to identify potential breaches of the Platform to Business Regulation
Farm plastics group agrees to waste scheme changes to ensure competition
CCPC notified of Uniphar’s acquisition of TouchStore following call-in
CCPC opening statement to the Joint Oireachtas Committee on Enterprise, Tourism and Employment
CCPC consumer helpline report 2025: online purchases, home improvement issues and cars
