A business must always provide digital content/services to you that:
- works how the business said it would
- is the most up to date version, unless you agree otherwise
- has all the necessary accessories and instructions
- matches any advertisement, information or trial version you have seen
The business also has to:
- install it correctly or provide instructions if you install it
- provide information on digital and security updates
These obligations will not apply if you did not install an update provided by the business.
A business has different obligations when you depend on digital content or a digital service for a product to work. For example, you cannot use your mobile phone unless the operating software works. Read about what a business must do in your rights when buying goods.
A business has to give you specific information before you buy. The information should be clear and easy to understand. It should include:
- the service details (if not already clear)
- the total price (including VAT) or how the price will be calculated
- if any additional charges apply
- if your right to cancel applies
- their name, address and phone number
If there is a dispute about what information was provided, the business has to show they gave you the information.
Read more about the additional rights to information you have when you buy digital content/services online or at your doorstep.
If a business does not meet their legal obligations to you, you have consumer rights. Your first step is to contact the business. If they can’t resolve the issue, you can take other actions.
Read more about what to do when you have a problem with digital content/services.