Watchdog agrees consumer rights commitments with Homebase liquidators
November 29, 2024
Following reports of unfulfilled orders and confusion around consumer rights in Homebase stores in Ireland, the CCPC has acted to ensure consumers are protected and their rights upheld.
Homebase liquidators have confirmed that stores will continue to accept gift vouchers during the provisional liquidation phase and the UK administrators have committed to the liquidators to honour outstanding orders.
CCPC Chair Brian McHugh said,
“Consumer calls and emails to our helpline raised concerns for CCPC consumer protection officers. We contacted Homebase’s liquidators late last week to ensure consumers continue to be protected while stores are operating.”
The CCPC is advising any consumers who have vouchers for Homebase to use them this weekend or risk being left out of pocket. Meanwhile, consumers who have outstanding orders for kitchens and other installations should be contacted by Homebase early next week.
The liquidators have advised the CCPC that,
“…the UK Administrators will shortly give instructions to Homebase employees and logistics partners to commence the process of booking in delivery slots for certain kitchen orders. These employees will have specific details of orders, any elements that cannot be fulfilled and alternative arrangements for any parts which are currently unavailable…[W]e expect customers will begin to receive calls from Monday 2 December 2024 in respect of their orders.”
Queries can be directed to homebaseROI@teneo.com.
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