How the CCPC can help you
The CCPC provides information to help you clearly understand your consumer rights and take action to resolve your issue. While we cannot engage with businesses on individual cases, we still encourage consumers to report issues to us. We screen all contacts to our helpline and will act to protect consumers where we find potential breaches of the law.
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Buying goods and services
Buying Goods
When you buy from businesses based in Ireland or the EU you have strong consumer rights. This page covers your rights when you buy a product from a business.
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Buying services
This information covers your rights when you buy a service. For example, a gym membership, having your boiler serviced or household waste collection.
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Pricing and advertising
The CCPC regulates pricing and advertising in Ireland to ensure fairness. Learn more about your consumers rights on pricing, price display and misleading advertising.
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Terms and conditions and cancelling services
Terms and conditions explained
Businesses must use fair contract terms. If you believe a contract term is unfair, you can report it.
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Cancelling a service or contract
If something has gone wrong with a service and a business is unable or unwilling to fix it, you have consumer rights. Learn when you can cancel a contract.
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Faulty products and your consumer rights
Faulty products and your consumer rights
Depending on the details of the case, a consumer can be entitled to a refund, replacement, repair or price reduction.
Learn moreFaulty products FAQs
Find out your rights to a refund, repair, or replacement under the Consumer Rights Act 2022. Get expert answers to common questions from the CCPC.
Learn moreFaulty goods advice tool
Our Faulty Goods Tool will give you consumer rights answers to common queries around faulty goods that most apply to your issue.
Learn moreGift Vouchers
Irish consumers are protected by law when buying gift vouchers, also known as gift cards. The Consumer Protection (Gift Vouchers) Act 2019 protects your consumer rights when buying and using gift cards.
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