Product Safety Information Notice TUCSON-A circulating pumps

April 20, 2026

A safety issue has been identified with TUCSON-A 5m, 6m and 8m circulating pumps used in heating systems, manufactured between 2012 and 2016.

It has been identified that the mains electrical coupling to the pump can be connected in reverse which can pose a serious risk of electrocution.

The brand name is TUCSON-A. The affected circulating pumps are the TUCSON-A 5m, 6m and 8m.  The affected pumps can be identified by the serial number (S/N) on the label affixed to the pump.

If your pump serial number starts with any of the prefixes below, then it is affected.

Serial Numbers

2012

2013

2014

2015

2016

You can use the Tucson serial number checking tool to check if your pump is affected.

What to do:

An installed pump can remain in operation, but you must take care not to handle affected pumps as there is a serious risk of electrocution. Consumers that have one of the affected models of pumps installed, and where the unit is working properly, can continue to safely use their heating systems.

If customers, installers and merchants think they have an affected Tucson-A circulating pump installed in their premises, contact Tucson immediately via email at productsafety@tucsonpumps.ie or phone 01 842 6255.

Tucson will arrange for the inspection of installed units of the affected pump models and the installation of an updated electrical coupling and connector on the pump motor. The Product Replacement Programme is free of charge. Installed units should only be replaced by an approved Tucson technician or Tucson service agent.

You may not realise that you have an affected pump, if you’ve had work done on your heating system or have moved house in the last 14 years, you need to check if you have one of these pumps.

For further information, please see the Product Safety Notice – Tucson Pumps on TucsonPumps.ie.

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