Guidance on using AI for queries and complaints
What should you consider when preparing a consumer rights query or complaint?
AI tools can help with spelling, grammar and organising your thoughts. However, they can sometimes include incorrect information, irrelevant details, or references that do not exist.
If you are sending a complaint about a business, or have a query for the CCPC, the best way to ensure your issue is clear and correct is to answer the questions in our webform and explain what happened in your own words.
If You Use AI
Before submitting your information, please:
Check that all facts are accurate.
Remove any information that is not relevant to your issue.
Verify any references to laws, policies or regulations.
Only include information you understand and can explain.
Be mindful of sharing personal or sensitive information with AI tools.
Please note, large amounts of inaccurate or irrelevant information can make your issue harder to assess and may delay your response.
AI Disclosure
If you used AI to help prepare your submission, you may wish to include a statement such as:
"This submission was prepared with the assistance of an AI tool. I have reviewed the content and confirm it is accurate."
