CCPC publishes Consumer Protection List 2021

June 1, 2022

  • 34 enforcement actions taken against traders in breach of consumer protection laws
  • 82% of enforcement actions taken against online traders
  • Court proceedings affected by COVID-19 delays

The Competition and Consumer Protection Commission (CCPC) has today published the Consumer Protection List 2021 (CPL) which details its consumer protection enforcement activities over the past year.

Commenting on the Consumer Protection List 2021, Patrick Kenny, Commission Member said:

“While the CCPC regularly engages with traders to improve compliance with consumer protection law, in some cases enforcement action is necessary. This is the last list of enforcement actions to be published under our current statutory remit as the Consumer Rights Bill and amendments to the Price Indication Directive, which are due to become law later this year, will expand and enhance the range of enforcement options open to us as we work to protect consumers”.

24 Compliance Notices were served on traders in counties Donegal, Dublin, Clare, Cork, Galway and Mayo, across a number of sectors including furniture, ticketing and the sale of motor vehicles.

10 Fixed Payment Notices were also served on traders in counties Carlow, Clare, Cork, Kerry, Mayo and Dublin who breached price display legislation.

Trends in consumer behaviour, including the increase in online shopping, are evident in the 2021 CPL. Enforcement actions taken against online traders far exceeded those against traditional in-store traders, with 82% of enforcement actions taken against online traders.

Covid-19 continued to impact on the work of the CCPC with delays in court hearings meaning that a number of cases initiated before the pandemic were further postponed for hearing until 2022.

The Consumer Protection List for 2021 can be found at the Consumer Protection List page.

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