Vacancy: Business Analyst  

Job Title: Business Analyst

General information

Starting Salary: *€60,029

*Point of entry on this salary scale may differ from the minimum point of the scale if the successful candidate is a current public or civil servant.

Employing Authority: Competition and Consumer Protection Commission (CCPC)

Office Location: Bloom House, Railway Street, Dublin 1, D01 C576

Working Hours: 35 hours per week

Hybrid / Agile / Remote Working: You will be required to attend the office for at least 40% of your time and can avail of remote working up to 60% of your time. This is subject to business requirements. The CCPC generally operates on a fully remote basis during the month of August and over the Christmas period. This arrangement is subject to business requirements.

Annual Leave: 29 days per annum

Tenure: Wholetime, Permanent

Job description: Please see detailed job description for this role below

Required competencies: The required competencies for this role can be found here.

Terms and conditions: Please see terms and conditions linked to the recruitment process here.

Closing date: 3pm, 6 October 2026

Apply here

About the role

Division overview

The Corporate Services Division is key to supporting the wider functions of the CCPC, providing strategic and operational corporate support and advice to the different business units across the organisation, to achieve its statutory goals and responsibilities. The Digital Solutions unit (DSU) within the Corporate Services Division has responsibility for supporting the overall ICT Strategy and the successful delivery of key ICT initiatives (current and future) required by the CCPC. The DSU works alongside the ICT Operations Infrastructure and Security unit, which ensures the smooth functioning and resilience of the technology environment through the delivery of robust and secure ICT infrastructure and services, including business continuity and disaster recovery.

Business Analyst

The CCPC is seeking to recruit a Business Analyst at Higher Executive Officer (HEO) grade to work in the Digital Solutions Unit (DSU). Reporting to the Head of Digital Solutions, this role is an exciting opportunity to work as part of a unit that manages, supports and implements ICT initiatives across the organisation. The role will be key in identifying business needs, improving processes and supporting the assessment, design, procurement, implementation and ongoing improvement of digital solutions. Acting as the link between business divisions, DSU, ICT teams, governance functions, suppliers and end users, the role will support the full lifecycle of digital initiatives, from initial research and requirements gathering through implementation, testing, adoption and transition to support and benefits realisation. The role will also promote the effective use of digital services and solutions to support organisational objectives and progress key initiatives identified in the Corporate Services division’s annual workplan.

Key responsibilities

Working as part of the Digital Solutions team, the Business Analyst role will be engaged in a range of functions such as:

• Business Analysis and Service Improvement
  Identify business needs, gather and manage requirements, analyse processes and design practical solutions that improve services, efficiency and organisational outcomes. 
• Digital Solutions Delivery
  Support the full lifecycle of digital initiatives, from assessment and design through implementation, testing, deployment, adoption and continuous improvement. 
• Microsoft and Enterprise Technologies
  Analyse, design and support solutions using Microsoft technologies and other enterprise platforms to meet organisational needs and maximise value from digital investments. 
• Digital Innovation and Strategic Development
  Evaluate digital opportunities, emerging technologies and AI capabilities, support prioritisation of digital requests and contribute to ICT and Data Strategy initiatives. 
• Stakeholder, Supplier and Project Engagement
  Work collaboratively with business stakeholders, ICT teams and suppliers to support project delivery, procurement activities and successful business outcomes. 
• Change, Adoption and Business Readiness
  Support training, communications, user engagement and organisational adoption to ensure successful implementation of new solutions. 
• Supporting the delivery of Business Objectives
  Performing any other additional tasks that may be assigned by the Head of Unit to deliver the business objectives of the Division and the CCPC.

The successful candidate

The successful candidate will play a key role in the organisation's long-term growth by contributing to a digital enterprise that leverages technology and automation to minimize redundancy, enhance efficiency, and provide superior data insights for better decision-making. They will bring a curious, innovative and proactive approach, identifying emerging technologies, tools and solutions and advising the organisation on opportunities to improve services, processes and ways of working. The successful candidate will: 

• Demonstrate curiosity, initiative and innovation by identifying emerging technologies, tools and solutions that could benefit the organisation. 
• Think creatively and challenge existing processes to identify opportunities for improvement and digital transformation. 
• Build strong relationships and work collaboratively with colleagues, suppliers and stakeholders across the organisation. 
• Translate business needs into practical, user-focused digital solutions and clear recommendations. 
• Work proactively and independently while contributing to a supportive, collaborative and delivery-focused team culture.

In addition to the immediate appointment from this campaign, an order of merit may be established. This may be used to fill any future vacancies at the same level within this or other Divisions of the CCPC where roles have similar responsibilities and/or similar skills are required.

Essential

A Level 7 qualification on the National Framework of Qualifications (NFQ) major award (ordinary degree) or higher in Business, Business Analysis, Information Systems, Computer Science, Digital Transformation, or a related discipline, and at least three years' directly relevant Business Analysis experience.

OR

At least four years' directly relevant Business Analysis experience and either:

a) A Level 6 NFQ qualification or higher in a relevant discipline.

OR

b) At least one recognised professional Business Analysis certification (e.g. BCS, IIBA or PMI-PBA) and demonstrable experience applying Business Analysis practices in complex organisational environments.

In addition to the above criteria, all candidates must be able to demonstrate a proven track record in: 

• Demonstrated experience in business analysis and business process improvement, including requirements gathering, process mapping, gap analysis, workshop facilitation, stakeholder engagement, preparation of business documentation and supporting user adoption. 
• Demonstrated experience evaluating, recommending or advising on digital solutions, technology options, business process improvements or service enhancements to support organisational objectives. 
• Experience with supporting the delivery of digital projects, including considering governance, risk, privacy, security or compliance requirements when assessing, designing or implementing the digital solution. 
• Demonstrated experience designing, delivering or supporting digital solutions using the Microsoft enterprise technology ecosystem, and providing recommendations on the effective use, adoption and optimisation of Microsoft technologies to support business objectives.

Desirable

• Working understanding of SharePoint online, Planner, Power Automate, Power Apps, Power Platform, Microsoft Dataverse, Azure DevOps and Microsoft licensing. 
• Advanced use of Microsoft Copilot and supporting adoption of AI. 
• Experience supporting public sector AI governance. 
• Experience with managing or supporting public sector procurement exercises. 
• Vendor and contract management experience. 
• Project management certification.

Application process

To apply for this role using the link on the CCPC careers page, please submit an up-to-date CV, no longer than two pages and a statement with no more than 500 words demonstrating your interest in the role and how your experience meets the essential criteria listed above.

Applicants should note that canvassing will result in your exclusion from the process.

Apply here

Shortlisting

Candidates are responsible for ensuring their application is complete, accurate and clearly demonstrates how their skills and experience meet the essential criteria. Should the information not be clearly provided, the application may not progress within the shortlisting process.

Although candidates may meet the essential criteria, it may not be possible to invite everyone to interview. The interview board will assess applications against the role requirements and identify candidates who appear to meet them best. Please note that this does not mean that other applicants are unsuitable or unable to perform the duties of the role, but it rather means that some applicants have demonstrated more relevant experience in their application.

Interview process

There will be one interview for this role that is likely to take place at the end of October 2026.

During the interview process, the CCPC will conduct competency style interviews based on the Higher Executive Officer competencies below:

1. Team Leadership 
2. Judgement, Analysis & Decision Making 
3. Management & Delivery of Results 
4. Interpersonal & Communication Skills 
5. Drive and Commitment 

6. Specialist Knowledge, Expertise and Self-Development 

Full details of these competencies can be found here.

Equal opportunities

The CCPC is an equal opportunities employer. We are committed to championing an inclusive and diverse workforce that reflects modern Ireland and the people we serve. We strive to create a culture where everyone has equal access to opportunity and feels comfortable and confident to be themselves at work. Reasonable Accommodations will be provided, if required, during this process. To discuss and request reasonable accommodations in confidence please contact ccpccareers@cpl.ie.

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