Higher Executive Officer Competencies

Works with the team to facilitate high performance, developing clear and realistic objectives and addressing and performance issues if they arise
Provides clear information and advice as to what is required of the team
Strives to develop and implement new ways of working effectively to meet objectives Leads the team by example, coaching and supporting individuals as required
Places high importance on staff development, training and maximising skills & capacity of team.
Is flexible and willing to adapt, positively contributing to the implementation of change

Gathers and analyses information from relevant sources, whether financial, numerical or otherwise weighing up a range of critical factors
Takes account of any broader issues, agendas, sensitivities and related implications when making decisions
Uses previous knowledge and experience in order to guide decisions
Uses judgement to make sound decisions with a well-reasoned rationale and stands by these
Puts forward solutions to address problems

Takes responsibility and is accountable for the delivery of agreed objectives Successfully manages a range of different projects and work activities at the same time Structures and organises their own and others work effectively
Is logical and pragmatic in approach, delivering the best possible results with the resources available
Delegates work effectively, providing clear information and evidence as to what is required
Proactively identifies areas for improvement and develops practical suggestions for their implementation
Demonstrates enthusiasm for new developments/changing work practices and strives to implement these changes effectively
Applies appropriate systems/ processes to enable quality checking of all activities and outputs
Practices and promotes a strong focus on delivering high quality customer service, for internal and external customers

Interpersonal & Communication Skills

Builds and maintains contact with colleagues and other stakeholders to assist in performing role
Acts as an effective link between staff and senior management
Encourages open and constructive discussions around work issues
Projects conviction, gaining buy-in by outlining relevant information and selling the benefits
Treats others with diplomacy, tact, courtesy and respect, even in challenging circumstances
Presents information clearly, concisely and confidently when speaking and in writing Collaborates and supports colleagues to achieve organisational goals

Has a clear understanding of the roles, objectives and targets of self and team and how they fit into the work of the unit and Department/ Organisation and effectively communicates this to others
Has high levels of expertise and broad Public Sector knowledge relevant to his/her area of work
Focuses on self-development, striving to improve performance Drive & Commitment Strives to perform at a high level, investing significant energy to achieve agreed objectives
Demonstrates resilience in the face of challenging circumstances and high demands Is personally trustworthy and can be relied upon
Ensures that customers are at the heart of all services provided
Upholds high standards of honesty, ethics, and integrity

Consumer advice