Actively contributes to the development of the strategies and policies of the Department/ Organisation
Brings a focus and drive to building and sustaining high levels of performance, addressing any performance issues as they arise
Leads and maximises the contribution of the team as a whole
Considers the effectiveness of outcomes in terms wider than own immediate area
Clearly defines objectives/ goals & delegates effectively, encouraging ownership and responsibility for tasks
Develops capability of others through feedback, coaching & creating opportunities for skills development
Identifies and takes opportunities to exploit new and innovative service delivery channels
Judgement, Analysis & Decision Making
Researches issues thoroughly, consulting appropriately to gather all information needed on an issue
Understands complex issues quickly, accurately absorbing and evaluating data (including numerical data)
Integrates diverse strands of information, identifying inter-relationships and linkages
Makes clear, timely and well grounded decisions on important issues
Considers the wider implications of decisions on a range of stakeholders
Takes a firm position on issues s/he considers important
Management & Delivery of Results
Takes responsibility for challenging tasks and delivers on time and to a high standard
Plans and prioritises work in terms of importance, timescales and other resource constraints, reprioritising in light of changing circumstances
Ensures quality and efficient customer service is central to the work of the division
Looks critically at issues to see how things can be done better Is open to new ideas initiatives and creative solutions to problems
Ensures controls and performance measures are in place to deliver efficient and high value services
Effectively manages multiple projects
Interpersonal & Communication Skills
Presents information in a confident, logical and convincing manner, verbally and in writing
Encourages open and constructive discussions around work issues
Promotes teamwork within the section, but also works effectively on projects across Departments/ Sectors
Maintains poise and control when working to influence others
Instils a strong focus on Customer Service in his/her area
Develops and maintains a network of contacts to facilitate problem solving or information sharing
Engages effectively with a range of stakeholders, including members of the public, Public Service Colleagues, and the political system
Drive & Commitment
Is self-motivated and shows a desire to continuously perform at a high level
Is personally honest and trustworthy and can be relied upon
Ensures the citizen is at the heart of all services provided
Through leading by example, fosters the highest standards of ethics and integrity
Specialist Knowledge, Expertise and Self Development
Has a clear understanding of the role’s objectives and targets of self and the team and how they fit into the work of the unit and Department/ Organisation
Has a breadth and depth of knowledge of Department and Governmental issues and is sensitive to wider political and organisational priorities Is considered an expert by stakeholders in own field/ area
Is focused on self-development, seeking feedback and opportunities for growth to help carry out the specific requirements of the role
