Develops and maintains good working relationships with others, sharing information and
knowledge, as appropriate
Offers own ideas and perspectives
Understands own role in the team, making every effort to play his/her part
Information Management/Processing
Approaches and delivers all work in a thorough and organised manner
Follows procedures and protocols, understanding their value and the rationale behind them
Keeps high quality records that are easy for others to understand
Draws appropriate conclusions from information
Suggests new ways of doing things better and more efficiently
Is comfortable working with different types of information, e.g., written, numerical, charts,
and carries out calculations such as arithmetic, percentages etc
Delivery of Results
Takes responsibility for work and sees it through to the appropriate next level
Completes work in a timely manner
Adapts quickly to new ways of doing things
Checks all work thoroughly to ensure it is completed to a high standard and learns from
mistakes
Writes with correct grammar and spelling and draws reasonable conclusions from written
instructions
Identifies and appreciates the urgency and importance of different tasks
Demonstrates initiative and flexibility in ensuring work is delivered
Is self-reliant and uses judgment on when to ask manager or colleagues for guidance
Customer Service & Communication Skills
Actively listens to others and tries to understand their perspectives/ requirements/ needs
Understands the steps or processes that customers must go through and can clearly
explain these
Is respectful, courteous, and professional, remaining composed, even in challenging
circumstances
Can be firm when necessary and communicate with confidence and authority
Communicates clearly and fluently when speaking and in writing
Specialist Knowledge, Expertise and Self-Development
Develops and maintains the skills and expertise required to perform in the role effectively, e.g., relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc.
Clearly understands the role, objectives, and targets and how they fit into the work of the unit
Is committed to self-development and continuously seeks to improve personal performance
Drive & Commitment
Consistently strives to perform at a high level and deliver a quality service
Serves the Government and people of Ireland
Is thorough and conscientious, even if work is routine
Is enthusiastic and resilient, persevering in the face of challenges and setback
