Consumer contacts report 2022
Summary
The CCPC’s 2022 Contacts Report shows vehicles and transport remained the top consumer concern, with referrals to the Small Claims Court rising and sharp increases in utility‑related calls. Use of CCPC Money Tools surged, driven by strong interest in mortgage and current account comparisons.- Publication date:14 March 2023
The CCPC has released its 2022 Contacts Report. The report details the queries and complaints made by the 32,431 consumers who contacted the CCPC’s helpline last year.
- Issues with vehicles and transport topped the list of consumer concerns for the second year in a row
- Over 7,000 consumers were referred to the Small Claims Court for redress
- Calls about utilities and fuel more than doubled
The vast majority (90%) of consumer contacts were related to Irish-based businesses, with in-store shopping gaining ground against online shopping after 2021. 7,352 consumers were referred to the Small Claims Court, with electronics and audio visual (850) and domestic appliances (822) topping the list of sectors referred to the Court.
The report also reveals that the CCPC’s online Money Tools were used over 675,000 times in 2022, with consumers flocking to use the Mortgage Comparison Money Tool and the Mortgage Calculator Money Tool, among others. Mortgages also topped the list of personal finance calls to the helpline, with current accounts in second place.
The exit of Ulster Bank and KBC from the Irish market, along with consumer-focused information campaigns run by the CCPC, drove high levels of consumer interest in the CCPC Current Account Comparison Money Tool.
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