Compare and Switch: Understanding consumer behaviour in regulated markets
Summary
The CCPC’s Compare and Switch report examines why consumers stay with the same provider across key sectors, highlighting barriers such as lack of information, fear of disruption, the digital divide and impacts on vulnerable consumers.Publication details
- Publication date:8 November 2023
- Industry:Financial and insurance services - L, Supply of electricity, gas & other - D, Telecom & IT service activities - K, Wholesale & retail trade - G
- NACE code:Retail trade - G.47, Telecommunication - K.61
Documents
Research report compare and switchPDF | 1772 KBResearch report compare and switch PDF | 1772 KB - Opens in new window
The Compare and Switch report looks at consumers who remain with the same provider without switching in the energy, telecommunications, retail banking, and insurance sectors. The report is based on research undertaken by the CCPC between January 2021 and December 2022, including a consumer survey and engagement with regulators in Ireland and internationally.
The report highlights a number of findings and further areas for consideration relating to: information transparency; fear of loss of service/coverage; digital divide; and, vulnerable consumers.
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