CCPC post christmas research 2024
Summary
The Competition and Consumer Protection Commission (CCPC) commissioned Ipsos B&A to conduct new research into consumer behaviour and intentions post-Christmas. The report was carried out in October 2024 and based on 1,000 interviews, conducted among a representative sample of the Irish population. The findings revealed that consumers are unsure of their rights when it comes to returning faulty goods.Publication details
- Publication date:27 December 2024
- Industry:Wholesale & retail trade - G
- NACE code:Retail trade - G.47
Documents
Research report post Christmas 2024PDF | 982 KBResearch report post Christmas 2024 PDF | 982 KB - Opens in new window
Key findings include:
- One in four consumers are unaware that retailers are responsible in the event a good turns out to be faulty.
- More than a fifth (22%) mention the retailer, warranty provider and manufacturer as sharing responsibility.
- Almost half of those interviewed (45%) believe the return period for a faulty item depends on the length of the product guarantee/warranty, not realising they have statutory rights
- A similar number (43%) thought they only had up to 28 days to return faulty goods. Irish consumer rights laws protect consumers for up to 6 years after the purchase of a faulty good.
- A third of respondents (33%) say they never include gift receipts with Christmas presents, potentially leading to difficulties with returns or exchanges.
