CCPC conveyancing research
Summary
The Competition and Consumer Protection Commission (CCPC) has published a baseline survey on consumer experiences of buying and selling a home. The research was carried out by Ipsos B&A and gathered information on consumers’ experiences of buying and/or selling a property in 2024.Publication details
- Publication date:21 October 2025
- Industry:Professional, scientific & technical activities - N, Real estate activities - M
- NACE code:Legal & accounting - N.69, Real estate activities - M.68
Documents
Research report conveyancingPDF | 1796 KBResearch report conveyancing PDF | 1796 KB - Opens in new window
The areas explored included:
- Satisfaction with estate agents and solicitors during the conveyancing process.
- When consumers first engaged a solicitor for the purchase and/or sale.
- Details of costs and how they were communicated.
- Challenges encountered during the conveyancing process.
The survey was undertaken in response to a request in the report of the Housing for All Expert Group on Conveyancing and Probate.
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