CCPC consumer contacts report for H1 2023
Summary
The CCPC’s 2023 H1 Contacts Report shows faulty goods and services were the main reason consumers contacted the helpline. Vehicles, transport and telecoms dominated complaints, while use of CCPC Money Tools rose sharply, with mortgages the top personal finance query.- Publication date:18 October 2023
The CCPC has released its 2023 H1 Contacts Report. The report details the queries and complaints made by the 18,860 consumers who contacted the CCPC’s helpline in the first half of the year.
- Faulty goods and services were top of the list of reasons people got in touch.
- Almost 4,000 consumers were referred to the Small Claims Court for redress.
- Vehicles, transport, and telecommunications topped the list of sectors the CCPC was contacted about.
The vast majority (88%) of consumer contacts were related to Irish-based businesses, with in-store shopping continuing to rise against online shopping. 3,716 consumers were referred to the Small Claims Court, with electronics and audiovisual (412), and home building and improvements (411) topping the list of sectors referred to the Court. The number of referrals to the Irish Aviation Authority increased by 97%.
The report also reveals that the CCPC’s online Money Tools were used over 447,182 times in the first half of the year, an increase of 42% from last year. Consumers used the mortgage comparison Money Tool and the current account Comparison Money Tool, among others. Mortgages also topped the list of personal finance calls to the helpline, with motor insurance in second place.
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