How to make a complaint
How and where you make a complaint about your pension will depend on the type of pension you have. Please see the table below for information.
|Type of pension||Who to contact|
|State pensions||The Department of Social Protection|
|Personal Pension Plan (PPP)
Personal Retirement Savings Account (PRSA) – only if you bought it yourself
|Contact the insurance company and make an internal complaint first.
If you are still not satisfied contact the Financial Services & Pensions Ombudsman (FSPO).
Get information on making a complaint.
PRSA (if provided by your employer)
|Contact your employer and make an internal complaint.
You can also contact:
|Public Service||Contact the HR Division in your workplace and request a copy of the Internal Disputes Resolution (IDR) procedure.
If you are still not satisfied contact the Pensions Authority.
Last updated on 7 January 2021