The CCPC urges consumers to be on their guard with Hoverboards (also referred to as Balance Scooters, Self-balance Scooters, Balance Wheels, Airboards and Oxboards).
If you have purchased a Hoverboard
Because of the potential risk of fire, never leave a Hoverboard charging unattended, especially overnight.
If you have bought a Hoverboard in a shop
Bring it back to the retailer and look for proof that the product meets Irish and European safety standards. If this cannot be given to you, ask for a refund.
If you have bought a Hoverboard online
- If you have ordered a Hoverboard and have not yet received it – you can cancel it immediately without providing any reason, in writing (an email is enough).
- If you have received it – you have 14 days from the date of receiving it to cancel your contract. You may be required to pay for returning the product.
- However, where you have not received information on your right to cancel from the business you will not be liable for the return costs of the goods.
- Even if the cancellation period has passed you should still ask the seller for proof that the product meets Irish and European safety standards. If this cannot be given to you, ask for a refund.
If you are thinking of buying a Hoverboard
- Given the potential dangers, don’t buy one without proof that it meets the required safety standards.
- Do look for a CE mark but don’t rely on it solely, as the mark may be a fake. The CE mark should be visible and easily to read.
- Also check the box, charger and the device for markings or traceable information; such as the name and contact details of the manufacturer and/or importer. If this information is missing, do not buy it.
- Check the manual provided with the product for spelling mistakes and information or instructions which do not make sense.
- If you are buying a board online or on social media, check for online reviews which seem genuine and for information about the business’s head office and landline number. Sites that have spelling mistakes in the product listing, or those without any positive testimonials can be a sign that it is not a professional operation.
- Be wary of buying these products on social media or a website from someone you don’t know. You may be at risk of buying something which is very unsafe from an unscrupulous trader.
- Remember also that if you buy from another consumer/private seller, your consumer rights do not apply.
- If you are not fully satisfied that the product you are buying is safe, don’t spend your money on it.
If you come across any products which you think might be unsafe, let us know who was selling it and where by calling our consumer helpline on 1890 432 432.