How to complain

Sometimes problems arise after you buy goods or services. This page covers how to complain to a business and other steps you can take to resolve your issue.

Making a formal complaint

Before making a formal complaint, you should know your consumer rights. Many issues can be sorted out quickly and simply with the business by talking with them first. Read more about what your rights are and how to use them if you have an issue with a product, service or digital content/service.

If you cannot resolve your issue with the company informally then you may want to make a formal complaint. You should make your complaint in writing. Details you may want to include are:

  • date when you are making your complaint
  • your contact details
  • the company name
  • details of what you purchased and your order or reference number
  • date of purchase
  • copy of your receipt
  • details of the problem
  • how you want the business to resolve the problem

What else you can do

If you have complained to a business and they have not responded to your satisfaction, there are other actions you can take.

Last updated on 28 November 2022