How to Complain

Know how to complain successfully to a business.

How to complain

Before you make a complaint, understand your rights and how to go about it.

Letter templates

If you’re not sure where to start, use our complaint letter templates for faulty goods and poor service.

Financial services

If you are not satisfied with a financial services firm or a pensions administrator, find out how you can make a complaint.

Small Claims

Find out when you can use the Small Claims procedure and how to make a claim.

Report a business

If you think a business has breached your consumer rights, you can report the business to us.