How to complain

Complain to a business

Before going to make a complaint, you should know what your consumer rights are under the law.

Complaint letter templates

If you are unsure what to include in your letter, use our sample complaint letter templates.

Complaints about financial services providers

If you are not satisfied in your dealings with a financial services firm or a pensions administrator, you have the right to complain. The CCPC does not investigate individual complaints. Depending on your complaint, you may refer the complaint to either …

Small Claims Procedure

The Small Claims procedure is a relatively cheap, fast and easy way for consumers to resolve some types of disputes, generally without having to use a solicitor.

Report a business to the CCPC

If you think a business has breached your consumer rights, you can report the business to us. You should consider making a complaint directly to the business first, as the issue might be a simple misunderstanding, and you should give the business the opportunity …

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