I bought on or after 29 November 2022
You are protected under consumer law when a business does not meet their legal obligations to you. This page covers your rights when you have a faulty product.
Short term right to cancel
Repair or replacement
Further actions you can take
How to resolve an issue with a business
I bought on or before 28 November 2022
What are my rights if I return something faulty?
Problems and faults can occur. The solution to the problem can depend on a number of things.
- Did you examine the item and are you happy that it is what you agreed to buy?
- Did you accept the item?
- Did you use the item without any issues for a period of time?
- Is the problem major or minor?
|Did you know?|
|A major fault is one where the item does not work as it is supposed to. For example, a new washing machine that fills up with water but doesn’t spin or empty, or a new toaster that doesn’t heat up, would be major faults in these items. Generally speaking, if there is a fault with the appearance or finish of an item, or if the item has been scratched, this is a minor fault, as the item will still work and do what it is supposed to do.|
What should I do next?
What if the business refuses to help?
Can I take my claim to court?
What if I get an item repaired and the same fault occurs again?
What about signs saying no exchange or refund on sale items?
How long do I have to return a faulty item?
Do I need a receipt to return a faulty item?
What if I receive a gift and it turns out to be faulty?
What if I bought a faulty item and now it's on sale?
Can I use a guarantee or warranty?
Last updated on 1 December 2022