Shop with confidence. Know your consumer rights when you buy goods and services.



Find out the changes to your consumer rights when buying from traders in the UK.

Buying goods

What are your rights when you buy goods? How do guarantees and warranties work? Are your rights the same when you shop in the sales?

Faulty goods

What are your rights if something turns out to be faulty? There are a number of potential options.

Shop closure

Find out how you could lose money if you paid for something you haven’t yet received and the business closes down.

Buying online

Find out what to look out for when shopping online, what to do if things don’t go as planned and what your rights are.

Gift vouchers

Consumer rights for certain gift vouchers are set down in law. Find out what kind of voucher you have and what rights apply.


Find out the rules on how prices should be displayed for goods and services.

Misleading ads

Advertising is seen as misleading if it involves false, misleading or deceptive information. Find out more and see some examples.


If you run into a problem, you may want to dispute a card transaction. Find out about chargebacks and how to request one.