What are your rights when you buy goods? How do guarantees and warranties work? Are your rights the same when you shop in the sales?
What are your rights if something turns out to be faulty? There are a number of potential options.
Find out how you could lose money if you paid for something you haven’t yet received and the business closes down.
Buying online or on your doorstep
You have additional rights when you buy online, on your doorstep, by mailorder or by telephone. Learn more about these rights.
Consumer rights for certain gift vouchers are set down in law. Find out what kind of voucher you have and what rights apply.
Advertising is seen as misleading if it involves false, misleading or deceptive information. Find out more and see some examples.