Shopping

Buying outside the EU

Find out your consumer rights when buying from businesses outside the EU.

What are your rights when you buy goods? How do guarantees and warranties work? Are your rights the same when you shop in the sales?

What are your rights if something turns out to be faulty? There are a number of potential options.

Find out how you could lose money if you paid for something you haven’t yet received and the business closes down.

You have additional rights when you buy online, on your doorstep, by mailorder or by telephone. Learn more about these rights.

Consumer rights for certain gift vouchers are set down in law. Find out what kind of voucher you have and what rights apply.

Find out the rules on how prices should be displayed for goods and services.

Advertising is seen as misleading if it involves false, misleading or deceptive information. Find out more and see some examples.

If you run into a problem, you may want to dispute a card transaction. Find out about chargebacks and how to request one.