Shopping
Find out more about your consumer rights and managing your money
Brexit and your consumer rights
The UK has left the EU and entered into a transition period until 31 December 2020. During this time your consumer rights remain the same. Following the transition period, your rights may change.
Buying goods
What are your rights when you buy goods – new and second-hand? How do guarantees and warranties work? Are your rights the same when you shop in the sales? What happens if you change your mind after you buy something?
Faulty goods
What are my rights if I return something faulty? Problems and faults can occur. The solution to the problem can depend on a number of things. Did you examine the item and are you happy that it is what you …
Companies going out of business
There are four main ways in which you could lose your money in the event of a company going out of business. However, there are a number of things you can do to protect yourself.
Buying online
Find out what to look out for when shopping online – what to do if things don’t go as planned and what your rights are.
Gift vouchers
From 2 December 2019, new legislation is in place which gives consumers more rights when it comes to gift vouchers.
Pricing
Businesses and service providers must display their prices, and there are rules on how they must be displayed. You have the right to clear and accurate information on the prices of goods and services so that you can compare prices.
Misleading advertising
What is misleading advertising? Under the Consumer Protection Act 2007, advertising is seen as misleading if it involves false, misleading or deceptive information that is likely to cause the average consumer to act in a way they might otherwise not. …
Disputed card transactions (chargeback)
Sometimes you may want to dispute a card transaction. Find out about about chargebacks and how to request one.
