Shopping

Brexit and your consumer rights

The UK has left the EU and entered into a transition period until 31 December 2020. During this transition period, your consumer rights remain the same. However, after the transition period those rights may change.

Buying goods

What are your rights when you buy goods – new and second-hand? How do guarantees and warranties work? Are your rights the same when you shop in the sales? What happens if you change your mind after you buy something?

Faulty goods

What are my rights if I return something faulty? Problems and faults can occur. The solution to the problem can depend on a number of things. Did you examine the item and are you happy that it is what you …

Companies going out of business

There are four main ways in which you could lose your money in the event of a company going out of business. However, there are a number of things you can do to protect yourself.

Buying online

Find out what to look out for when shopping online – what to do if things don’t go as planned and what your rights are.

Gift vouchers

From 2 December 2019, new legislation is in place which gives consumers more rights when it comes to gift vouchers.

Pricing

Businesses and service providers must display their prices, and there are rules on how they must be displayed. You have the right to clear and accurate information on the prices of goods and services so that you can compare prices.

Misleading advertising

What is misleading advertising? Under the Consumer Protection Act 2007, advertising is seen as misleading if it involves false, misleading or deceptive information that is likely to cause the average consumer to act in a way they might otherwise not. …

Disputed card transactions (chargeback)

Sometimes you may want to dispute a card transaction. Find out about about chargebacks and how to request one.