Shopping

Brexit and your consumer rights

The UK is due to leave the EU on 29 March 2019. This information is based on a current understanding of how Brexit may impact your consumer rights.

Buying goods

What are your rights when you buy goods – new and second-hand? How do guarantees and warranties work? Are your rights the same when you shop in the sales? What happens if you change your mind after you buy something?

Faulty goods

Problems and faults with items you buy can be major or minor and there are different issues for particular products. A major fault is one where the item does not work as it is supposed to. For example, a new …

Companies going out of business

When you hear that a company is closing down or has gone out of business, the news can be worrying for everyone involved, including suppliers, creditors, staff and customers.

Depending on the situation, the company may have gone out of business completely, or it may be in liquidation, examinership, or receivership.

Buying online

Find out what to look out for when shopping online – what to do if things don’t go as planned and what your rights are.

Gift vouchers

Gift vouchers can be a very convenient present for someone, but there can be some risks to them as well. Find out how to make the most out of your gift vouchers or cards.

Pricing

Businesses and service providers must display their prices, and there are rules on how they must be displayed. You have the right to clear and accurate information on the prices of goods and services so that you can compare prices.

Misleading advertising

What is misleading advertising? Under the Consumer Protection Act 2007, advertising is seen as misleading if it involves false, misleading or deceptive information that is likely to cause the average consumer to act in a way they might otherwise not. …

Disputed card transactions (chargeback)

Sometimes you may want to dispute a card transaction. Find out about about chargebacks and how to request one.