Contracts and services

Contracts and services

You have rights when you buy or use a service but every case is different and the solution to a problem will depend on the service.

Nursing homes contracts of care

The decision to move into a nursing home is a significant one that is often made with urgency and in stressful circumstances. We have developed a booklet to help answer your questions or concerns regarding a nursing home contract of care.

Gas and electricity

Electricity and gas bills are a substantial part of household costs. The most common issues affecting energy consumers fall into six areas: switching provider, getting a new connection, setting up a new account, loss of service, billing and changing your mind about switching supplier.


What are your rights when it comes to concert and match tickets? How can you avoid online ticket scams?

Gym contracts

In most cases, when you join a gym you will be signing a contract for membership, so before you sign up, check the terms and conditions of the contract to be sure you are happy with the agreement you are signing.


TV channels in Ireland are currently available through digital terrestrial TV /Saorview – no subscription cost, cable TV – subscription cost to receive channels, digital satellite TV – subscription cost and free-to-air satellite TV – no subscription cost, just a one-off cost when you buy it.

Mobile phones

Whether you are buying a mobile phone for the first time or if you are considering switching to another provider, there are a number of things to consider:

Waste collection

Over the last few years, responsibility for household waste collection services has transferred from local city and county councils to private waste operators in many areas across the country. This means there is now increased competition between waste companies, more choice …

Hiring a tradesperson

You may need to hire a builder, plumber, electrician, tiler or painter at some point to fix a problem where you live, or to extend or renovate your home.

Car servicing and repairs

If you own a car you must make sure it is in a safe, roadworthy condition, and to keep it in good working order. There is plenty of competition for car servicing and repairs, so pick up the phone or go online and shop around for quotes. Remember, whoever services or repairs a particular part of the car is responsible for this work.

Broadband and landlines

Costs for broadband vary depending on the type of service you choose. Before you pick a provider, think about how you usually use the internet – Are you a heavy internet user or do you only use it occasionally?

Last updated on 7 May 2019

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