Contracts and Services

Find out more about your rights when it comes to different types of contracts and services.

Contracts & services

Read our information on the different types of contracts you can have and the issues that could arise. Find out what to do if you have a problem with a service.

Nursing homes

Read our information on nursing home contracts of care. Find out how to make a complaint if you believe you have an unfair term in your contract.

Gas & electricity

Electricity and gas bills are a substantial part of household costs. Find out more about switching, billing issues, complaints and more.


What are your rights when it comes to concert and match tickets? How can you avoid online ticket scams?


When you join a gym you may be signing a contract for membership, so before you sign up, check the terms and conditions of the contract.


If you are subscribing to a TV service, you should make sure you understand the terms and conditions you are signing up to.

Mobile phones

Find out what you should consider whether you’re buying a mobile phone for the first time or switching to another provider.

Waste collection

If you are considering a new waste collection provider, there are a number of things you should consider.

Home improvements

Find out what you can do when undertaking home improvements so that everything goes go to plan.