You have rights when you travel abroad or when you use transport in Ireland


What are your rights when it comes to airline prices, delayed flights and cancelled flights? What are your options if you are denied boarding?


What are your rights if a ferry is delayed or cancelled? Find out about compensation and how to complain.

Lost or damaged luggage

What are your rights as a consumer if an airline, tour operator or ferry company loses your luggage, or you find damaged items in your baggage? Different rules apply to air travel and ferry travel.

Travel guide

If you are looking forward to getting away on your holidays, we’ve lots of information to help you avoid nasty surprises while you’re abroad, and when you get back.

If you have reduced mobility

Under EU regulations, if your mobility is reduced, you are guaranteed improved access and assistance when flying.

Car rental

When you rent a car from a car rental company, you will be asked to sign a rental agreement.  Always read the terms and conditions of this agreement, especially the small print. If you don’t understand a term in the …

Package holidays

Under consumer law, a package holiday is defined as a pre-arranged holiday that is sold at an inclusive price, which must last more than 24 hours or include an overnight stay.

Travel insurance

If you are travelling, you should consider getting travel insurance. It can cover you against losses such as damaged or delayed luggage, cancelled flights, delayed or missed departure, loss or theft of money or passport, and illness or injury.

Buying goods abroad

If you bought something while you were abroad and you have a problem with it now, there are several things you can do. Remember, if you buy something from a website that is based outside of Ireland, this is not …

Using money abroad

If you’re going abroad, whether for work or a holiday, it pays to give some thought to your finances. There are a number of ways you can access your money when abroad.


If you are going on holiday or working in another country, you might be worried about running up large mobile phone bills. But as of 15 June 2017, roaming charges have been abolished across EU member states. EU roaming from …

Travelling abroad money saving tips

Follow these money saving tips to make your holiday money go further.

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