News

May 11, 2021

CCPC publishes 2020 consumer helpline statistics

The Competition and Consumer Protection Commission (CCPC) has today published a report detailing key data on consumer contacts to its helpline during 2020. Overall the number of contacts increased by...

May 7, 2021

FAQ Friday: Top tips when planning home improvements

Every Friday, we share the answer to one of the most frequently asked questions (FAQs) from the hundreds of consumers who contact us each week. This week we take a look...

April 30, 2021

FAQ Friday: What happens if a package travel organiser goes out of business?

Every Friday, we share the answer to one of the most frequently asked questions (FAQs) from the hundreds of consumers who contact us each week. This week we take a...

April 28, 2021

Watch out for greenwashing – ICPEN Fraud Prevention Month

Every year the International Consumer Protection and Enforcement Network (ICPEN) runs Fraud Prevention Month, to help consumers spot and avoid scams. The theme for 2021 is greenwashing, which is when traders...

April 23, 2021

FAQ Friday: Guarantees, warranties & consumer rights

Every Friday, we share the answer to one of the most frequently asked questions (FAQs) from the hundreds of consumers who contact us each week. This week, we take a...

April 16, 2021

FAQ Friday: A step-by-step guide to managing your finances

Every Friday, we share the answer to one of the most frequently asked questions (FAQs) from the hundreds of consumers who contact us each week. This week we take a...

April 13, 2021

FAQ: Online shopping post-Brexit

Knowing our online consumer rights is more important than ever before. The CCPC has taken some of the most frequently asked questions (FAQs) from consumers who have contacted our helpline...

April 9, 2021

FAQ Friday: Wedding cancellations & deposit refunds

Every Friday, we share the answer to one of the most frequently asked questions (FAQs) from the hundreds of consumers who contact us each week. This week we take a...

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