Nursing homes

The decision to move into a nursing home is a significant one that is often made with urgency and in stressful circumstances. Nursing home services are by their nature expensive and for many people there are limited options to choose from and moving to another nursing home may not be feasible.

Given these specific circumstances, it is essential that residents are given all of the necessary information they need to make an informed decision before they commit to a contract.

Consumer protection law provides specific protections for consumers who enter standard form contracts, including for nursing home services. These protections mean that consumers must be given standard form terms in plain and understandable English. And importantly it ensures that consumers are not bound by unfair terms.

We have developed a booklet to help answer your questions or concerns regarding a nursing home contract of care. We have also listed the information under the relevant headings below.

You can use this template letter to help you when making a formal complaint to a nursing home. We also have a sample letter that you can use as a guide.

Last updated on 28 June 2021