Consumer rights

Buying goods

What are your rights when you buy goods? How does consumer law protect you?

What are your rights when you buy services? How are you protected by consumer law?

What is digital content? What are digital services? What are my rights when I buy them?

Find out what to do when you buy a product that is faulty.

What do you do when you have a problem with a service?

How can businesses resolve issues with digital content and digital services?

Find out more about consumer contracts. What should be in them? What is an unfair term?

You have additional rights when you buy online, on your doorstep, by mailorder or by telephone. Learn more about these rights.

Before you make a complaint, understand your rights and how to go about it.