To help you answer your query as quickly as possible, we have included answers to the most common scenarios received below.
Please select the topic that is most relevant to you.
An item I bought is faulty
Am I entitled to a refund if I’ve changed my mind?
An item I bought from an EU website has not been delivered
My flight has been cancelled or delayed
An item I bought from a UK website has not been delivered
I returned an item but have not received my refund
Last updated on 15 March 2022