Package Holiday cancellation:
You have the right under legislation to cancel your package holiday under exceptional circumstances at any time up until departure and receive a full refund. Additionally if a significant part of your package holiday involves participating in an activity / attending an event that is now cancelled due to the impact of COVID-19, then that may constitute a right to cancel without having to pay a cancellation fee
For full detail on what qualifies as a package holiday and steps you can take with regards to refunds, please see our detailed information on package holidays Here.
Flight Cancellation:
If your flight is cancelled by the airline they must offer you the choice between the three below options:
- Re-routing as close as possible to the original departure time
- Re-routing at a later date, or
- A refund of the cost of the unused flight ticket.
We are aware that currently many airlines are offering consumers vouchers to use in the future as an alternative to a refund for cancelled flights. If you are not happy to accept the voucher you can seek a refund.
For more detailed information on your rights in relation to cancelled flights please go Here.
Event Cancellation:
If you have booked an event such as a wedding or concert tickets, this is covered under contract law. A contract is a legal agreement between you and the business for the purchase of a good or service. These agreements come with terms and conditions (T&C’s) attached which both parties are bound to. Your first step should be to refer to the T&C’s to help determine the next course of action.
For more information and scenarios when dealing with an event cancellation please go Here.
What happens if a company goes out of business:
When you hear that a company is closing down or has gone out of business you should first confirm if they have entered liquidation, examinership, receivership or shut down completely. Each situation will be different but acting quickly is essential. Usually you will be classed as an unsecured creditor in these situations.
- Check the website of the business and also the website of the liquidator, examiner or receiver to get the latest news on the situation.
- Contact the official appointed to look after the affairs of the business for further details on your purchase (Goods, service, voucher).
- If you paid for the item by card, ask your card provider to reverse the transaction using a charge-back.
For more detailed information on companies closing down please go Here.
Contact us:
If none of the above apply, please visit our Contact us form to submit an E-mail.
