Independent Information for Consumers

Learn more about your consumer rights, managing your money and what to do if things go wrong

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Your questions answered

Every month we receive thousands of questions from consumers about their rights when things go wrong. Here are some of the most common queries we received during the last month. Q: Last January I booked a family holiday to Italy...


Customer service survey

We are currently seeking feedback on our customer service. We would greatly appreciate if you could please complete the very short survey below. It will only take a few minutes and your answers will help us to provide the best...


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