Product recalls

Sony corrective action programme for Battery Packs in VAIO PCs

March 30, 2016

Sony has been informed by the supplier of the battery pack, Panasonic, that some of the VGP-BPS26 battery packs provided by Panasonic, and included with the affected VAIO personal computers distributed from October 2012 to February 2013, as well as the VAIO personal computers (listed on the tables below) that have been submitted for repair, may be susceptible to overheating, due to a manufacturing issue.

Models that may have been sold together with an affected battery pack at time of purchase:

SVE1413 series SVE1513 series SVE1713 series

Models that may have been equipped with an affected battery pack during repair:

SVE1411/2/3 Series VPCCA1/2/3/4 Series
SVE14A1/2/3 Series VPCCB1/2/3/4 Series
SVE1511/2/3 Series VPCEH1/2/3 series
SVE1711/2/3 series VPCEJ1/2/3 series

 

What to do:

Sony is conducting a global corrective action programme to deal with this issue. Sony are advising consumers to immediately remove the battery pack from the notebook computerand use the notebook computer only with the AC adapter. Sony will replace the battery pack at no cost to consumers. To verify if your battery is potentially affected, please click here. Alternatively, you may contact Sony by telephone on: (01) 413 1771.

Lines are open Monday to Friday, 9:00 – 18:00.

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