Consumer rights quiz 2025

Nice try, but you’ve made a common mistake. It’s actually the shop where you bought the product that has responsibility for remedying issues you have.

Warranties give you extra protection, but you have legal rights that apply whether you have a warranty or not. For faulty goods, the retailer is responsible.

Okay, this question is a bit unfair because you don’t have any legal rights if you simply don’t like a gift.  It all depends on the shop's returns policy. You would normally need proof of purchase, and a gift receipt is ideal. But the shop might also accept a credit or debit card statement, but you’re even less likely to ask your sister for this than for a receipt! Even if you have proof of purchase, the shop does not have to take back the pjs.

Oh no, that's the wrong answer.

You have a right to cancel a sales contract in the first 30 days if the goods you bought are faulty, or don’t conform to the terms of the contract. Whether you bought them in the sales or not doesn’t make any difference.

However, if you had been made aware that the jacket was damaged, and had bought it anyway, you would not be entitled to a refund.

It's actually six years.

Of course, this only applies for goods that you would expect to last that long. In the first 30 days, you have the right to return faulty goods for a refund. Beyond that, you decide if you want a repair or a replacement. During the first year, if you have a dispute with a business, they have to show that the item was not faulty when you received it.

Not correct!

You can cancel online purchases within 14 days of taking possession of the item. You must inform the trader within those 14 days that you wish to cancel. You then have a further 14 days to return the goods to the trader.