CCPC publishes research on consumer experiences of home buying and selling

October 22, 2025

The Competition and Consumer Protection Commission (CCPC) has published a baseline survey on consumer experiences of buying and selling a home. The research was carried out by Ipsos B&A and gathered information on consumers’ experiences of buying and/or selling a property in 2024.  

The areas explored included: 

• satisfaction with estate agents and solicitors during the conveyancing process, 
• when consumers first engaged a solicitor for the purchase and/or sale, 
• details of costs and how they were communicated, 
• challenges encountered during the conveyancing process. 

The survey was undertaken in response to a request in the report of the Housing for All Expert Group on Conveyancing and Probate. 

The Housing for All Expert Group reported to Government in July 2024 with a key recommendation to set a national target of eight weeks to complete a conveyancing process. The Group set out a series of recommended changes in support of the achievement of this target.  

Among the measures delivered to date is the provision of ‘Your Step by Step Guide to Buying a Home’ and a Best Practice Charter, setting out principles of best practice for solicitors and estate agents in conveyancing processes.   

The report recommended a follow-up survey be carried out, following an interval, to measure the success of the actions and recommendations. The survey published today will provide a base line level of data from 2024 from which comparisons can be made in a future survey.  

View the full report and findings at CCPC Conveyancing Research. 

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