The Competition and Consumer Protection Commission (CCPC) is an independent statutory body with a dual mandate to enforce competition and consumer protection law in Ireland.
Our mission is to make markets work better for consumers and businesses. Our vision is for open and competitive markets where consumers are protected and empowered and businesses actively compete.
The CCPC was established on 31 October 2014 after the National Consumer Agency and the Competition Authority were amalgamated.
What we do
The CCPC has committed to:
- Empowering and equipping consumers to make informed choices and assert their rights
- Using our enforcement and regulatory powers to make markets work better and get the best results for consumers
- Promoting the benefits of competition and consumer protection through our advocacy and public awareness activities
- Continuing to develop as a results-driven organisation that aspires to the highest standards in everything we do
The CCPC has a broad mandate, with statutory responsibility for enforcing competition and consumer protection law. As well as our enforcement responsibilities, we have a responsibility to promote competition and consumer welfare.
We do this in a variety of ways. These include:
- Conducting research
- Undertaking studies
- Publishing papers and making submissions to inform and influence Government policy
- Publishing guidelines on competition and consumer protection law for businesses
We have a consumer helpline and website which give consumers information on their consumer rights and personal finance products and services.
We also have specific responsibilities in relation to:
- Product safety
- Alternative dispute resolution
- Regulation of business relationships in the grocery sector
How we protect and promote competition and consumer welfare
Our role and functions include:
- Enforcing consumer protection law – we enforce a wide range of consumer protection legislation. We have a variety of enforcement tools to tackle illegal business practices. Read more about consumer enforcement.
- Informing consumers about their rights – we empower consumers by giving them information about their rights through our helpline and website. We also run public awareness campaigns and use various media channels to communicate our messages. Find out about your rights.
- Personal finance information and education – we have a specific role under legislation to provide personal finance information and education to consumers. This includes providing information through our consumer helpline and website, running public awareness campaigns and financial education programmes for schools and workplaces. Find out about your money.
- Enforcing product safety regulations – we make sure that product safety standards are being complied with through the General Product Safety Directive and other sector-specific regulations. We also share information about dangerous goods and enforcement measures across the EU through the RAPEX system. Find out about product safety.
- Enforcing competition law – we are responsible for enforcing Irish and European competition law in Ireland. We conduct investigations and can take civil or criminal enforcement action if we find evidence of breaches of competition law. Read more about competition enforcement.
- Assessing mergers – we must be notified about proposed mergers, acquisitions and takeovers which reach a certain financial threshold, and all media mergers. We assess whether they are likely to result in a substantial lessening of competition. Read more about mergers.
- Advising Government and influencing policy – we advise the Government, its agencies and public bodies on proposed legislation or regulations in terms of their impact on competition and/or consumer welfare. Find out about our advocacy work.
- Encouraging business compliance – we aim to create a culture of compliance by helping businesses to comply with the law. Find out how to make sure your business complies.
- Grocery sector regulations – we are responsible for monitoring compliance with the Grocery Goods Regulations, investigating complaints and, where appropriate, taking enforcement action. Find out about grocery sector regulations.
- Alternative Dispute Resolution – we have a role in relation to Alternative Dispute Resolution processes that aim to resolve disputes between consumers and traders out-of-court. Find out about Alternative Dispute Resolution.
You can find out more about our functions, activities and vision in our Strategy Statement.
Who we are
The CCPC is governed by an Executive Chairperson and Commission structure. The CCPC’s organisation chart can be seen here.
Isolde Goggin is the Chairperson of the CCPC. She also oversees the Legal Services Division, Legal Training & Development and the Organisation Development Unit. She was previously the Chairperson of the Irish Competition Authority, from October 2011 until October 2014. She took up her present responsibilities on 31 October 2014 upon the amalgamation of the Authority with the National Consumer Agency.
Isolde was appointed Member of the Competition Authority in July 2010 and was responsible for the Advocacy Division. From 2004 to 2006, she was Chairperson of Ireland’s Commission for Communications Regulation, and Commissioner from 2002 to 2004. Before joining ComReg, Isolde was Director of the Regulated Markets Division at the Competition Authority. She began her career in 1980 with Eircom (then Telecom Éireann) as an engineer, and later moved into business management and then regulation, working with Eircom, DG Information Society of the European Commission and Ericsson.
Isolde holds a First Class Honours engineering degree, a Masters in Business Administration, and a Postgraduate Diploma in European Competition Law, and is a Fellow of the Institution of Engineers of Ireland.
Patrick Kenny is a Member of the CCPC. As well as collegiate decision making with other Commissioners on all aspects of the organisation, he currently oversees the Competition Enforcement, Regulation & Advocacy, Mergers and Criminal Enforcement Divisions, as well as Special Projects.
He was first appointed as a Member of the Irish Competition Authority in January 2012 as Director of the Cartels Division. He is an economist. He took up his present responsibilities on 31 October 2014 upon the amalgamation of the Authority with the National Consumer Agency. Patrick previously worked at different times for the Commission for Communications Regulation, the European Commission, Arthur Andersen and the Competition Authority.
Fergal O’Leary is a Member of the CCPC. As well as collegiate decision making with the Chairperson and other Members on all aspects of the organisation, Fergal has responsibility at Commission level for the following Divisions: Communications and Market Insights, Consumer Enforcement and Corporate Services.
Fergal has extensive experience of consumer protection and competition issues. Prior to taking up his role as Member in July 2016, Fergal was the CCPC’s Director of Communications and Market Insights. He held a number of senior management roles in the National Consumer Agency (a legacy organisation of the CCPC), which he joined in 2008. Fergal was responsible for the NCA’s consumer research, policy analysis, communications, consumer helpline and financial education activities. From 2002 to 2008 Fergal was an energy analyst, examining Ireland’s energy use, in the Sustainable Energy Authority of Ireland’s Energy Policy Statistical Support Unit. Fergal started his career in regulatory compliance working for Esat.
Fergal holds a Master’s Degree in Economics from University College Cork and a Post Graduate Diploma in EU Competition Law from King’s College in London.