If you have a query about your rights as a consumer, a personal finance product or service or if you wish to report a business who you believe has broken consumer law, you can contact us in a number of ways.
Use our contact form below, or call our Consumer Helpline on 01 402 5555 (opening hours are from 09:00 to 18:00 Monday to Friday) or contact us on Facebook. You may also find the answer to your query in our consumers section.
The CCPC provides services through the Irish Remote Interpreting Service (IRIS) live video-link to an Irish Sign Language Interpreter. To arrange an appointment please email: remote@slis.ie or Text: 0860125900. Alternatively send a private message to our Facebook or Twitter account.
Contact us if you have a query or a complaint concerning anti-competitive behaviour. This includes barriers to competition in a specific market or the behaviour of a business or an organisation and its negative impact on competition in a particular market.
To report anti-competitive behaviour or practices click here.
The Cartel Immunity Programme means that a member of a cartel may avoid prosecution if they are the first member to come forward and reveal their involvement in illegal cartel activity. You can find more information on the Programme here. To make an application for immunity: phone the cartel immunity phone on 087 763 1378 between 10:00 and 17:00 Monday to Friday, excluding public or bank holidays.
If you wish to notify the CCPC of a merger, click here. If you wish to have a pre-notification discussion with the Mergers Division of the CCPC, you can phone +353 (0)1 402 5500 or email mergers@ccpc.ie. If you would like more information on pre-notification discussions, click here. For the list of mergers notified to the CCPC and their current status, click here.
If you are a trader and wish to notify the CCPC of an unsafe product, please complete the notification form (please note to use this form, you will need to right click on the link ‘Notification form’ and save the document as a PDF to your PC) and return it by email to productsafety@ccpc.ie or by post to the Product Safety Team at CCPC, Bloom House, PO Box 12585, Railway Street, Dublin 1, D01 C576. If you are a consumer and you have found an unsafe product please click here. For a list of recent product recalls, visit our consumer section.
If you wish to become a registered intermediary, you can find the application form and further details here.
The role of the CCPC’s Access Officer is to assist persons with disabilities in accessing the CCPC’s premises or services. Should you need assistance in this regard, please email accessmanager@ccpc.ie or call +353 1 402 5500.
If you wish to contact to the CCPC’s Freedom of Information Officer, you can get in touch with Maria O’Byrne by email at foi@ccpc.ie, or by phone on +353 (0)1 402 5500.
If you have a comment or suggestion to make about this website, please get in touch.
