Notify an unsafe product

The Competition and Consumer Protection Commission (CCPC) is the market surveillance authority and the competent authority in Ireland for safety of non-food consumer products covered by certain Product Safety Legislation.

Before you submit a notification to the CCPC and to ensure you are submitting a notification to the correct Irish Market Surveillance Authority, please review the details of the Irish Market Surveillance Authorities along with their responsibilities under various pieces of EU product safety legislation.

A business is obliged to inform both the manufacturer (if it is not the manufacturer) and the competent authority as soon as it becomes aware that a non-food consumer product may pose a risk to the safety and health of consumers.

The CCPC webpages “Information for business on recalls” and “Conducting a recall” provide useful information for business on their obligations and information on how to communicate recalls to consumers.

Please use this form if you wish to contact us on behalf of business’ to report an unsafe consumer product. Please send all relevant technical documentation, test reports, intended/actual communications to consumers, etc to Where possible please redact unnecessary personal information in any of the documents included with your submission.

If the product also has been sold in other EU or EEA states, the Business Gateway can be used to submit a notification on the product.

This form will take approximately 15 minutes to complete. You should have details such as product information, product traceability information, risk assessments and corrective measures at hand in order to assist you to complete the form. The RAPEX Guidelines can assist you to identify the hazard and potential injury.

To assist you when completing this form, the European Commission has information on the differences between between importers, distributors and manufacturers.

If you are a consumer and you have found an unsafe product please contact our helpline on 01 402 5555 or use ourcontact form.

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