Product safety

If you are a consumer and you have found an unsafe product please contact our helpline on 01 402 5555. The helpline is open from 9am to 6pm, Monday to Friday, or use our contact form.

The role of the Competition and Consumer Protection Commission

The Competition and Consumer Protection Commission (CCPC) is the market surveillance authority and the competent authority in Ireland for safety of non-food consumer products covered by certain EU Directives and EU Regulations. These EU Directives and EU Regulations have been transposed into Irish law by way of Irish Statutory Instruments.

It is the market surveillance authority for harmonised product safety legislation applicable to toys, low voltage equipment, personal protective equipment for consumer use, and appliances burning gaseous fuels for consumer use. It is also the competent authority for consumer products within the scope of the general product safety regime.

Visit our Product Safety Legislation page to view a table of the applicable EU and Irish legislation within the CCPC’s remit.

As part of our market surveillance function, we have responsibility for the monitoring and processing of non-food consumer product recalls in Ireland. Recalls are a form of corrective action, where businesses seek the return of an unsafe product from consumers.

Our aim is to work with businesses to ensure that goods placed on the Irish market do not pose a risk to Irish consumers. We are also available to assist businesses with any recall or general product safety queries they may have.

We also are the Irish contact point for the European Commission’s Internet-based rapid alert system for the notification on hazardous non-food consumer items (Safety Gate RAPEX). Visit the European Commission’s Safety Gate RAPEX website for more information.

Obligations on businesses when conducting a recall

A business is obliged to inform both the manufacturer (if it is not the manufacturer) and the competent authority as soon as it becomes aware that a non-food consumer product may pose a risk to the safety and health of consumers.

A business must also inform consumers of unsafe products on the Irish market.

If the business is conducting a recall, it is obliged to notify the CCPC of the actions it proposes taking. If the recall involves a product that has been placed on more than one market (two Member States or more), the CCPC is required to notify the European Commission via Safety Gate RAPEX. The European Commission then transmits this information to all EU Member States.

The ProSafe Corrective Action Guide offers guidance and information for businesses on product recalls and other corrective actions.

How to notify an unsafe produce and/or recall

  1. Download the notification form for notifying the CCPC of a non-food consumer product recall or other corrective action and/or where a product is unsafe.
  2. Complete the notification form in full highlighting the country of origin of the product and the countries it is destined for.
  3. Return the form by email to productsafety@ccpc.ie

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