CCPC Post Christmas Research 2024
The Competition and Consumer Protection Commission (CCPC) commissioned Ipsos B&A to conduct new research into consumer behaviour and intentions post-Christmas.
The report was carried out in October 2024 and based on 1,000 interviews, conducted among a representative sample of the Irish population.
The findings revealed that consumers are unsure of their rights when it comes to returning faulty goods.
Key findings include:
- One in four consumers are unaware that retailers are responsible in the event a good turns out to be faulty
- More than a fifth (22%) mention the retailer, warranty provider and manufacturer as sharing responsibility
- Almost half of those interviewed (45%) believe the return period for a faulty item depends on the length of the product guarantee/warranty, not realising they have statutory rights
- A similar number (43%) thought they only had up to 28 days to return faulty goods. Irish consumer rights laws protect consumers for up to 6 years after the purchase of a faulty good
- A third of respondents (33%) say they never include gift receipts with Christmas presents, potentially leading to difficulties with returns or exchanges
Attachments:
CCPC Post Christmas 2024 Research
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