Consumers buying from businesses based in Ireland or the EU have strong consumer rights. These rights are part of the Consumer Rights Act 2022 and apply to services you sell on or after 29 November 2022.

This page covers your key responsibilities under consumer law on:

  • your legal obligations to consumers
  • resolving service issues where you do not meet your obligations
  • providing information to consumers
  • consumer right to cancel

This page is not legal advice. To fully understand the legal obligations that apply to your business, you should seek independent legal advice.

Read about your obligations if you provide digital content or digital services to consumers.

Read about your obligations if you sell products to consumers.

Return to Guidelines for Business

Haven’t found what you’re looking for?