Enforcement Action Taken against Arnotts

September 28, 2015


The Competition and Consumer Protection Commission (the Commission) has today published details of enforcement action taken against Arnotts Ireland (Arnotts).

Following a review of information on Arnotts website, the Commission determined that consumers buying online were not provided with the correct information so that they could exercise their right to cancel orders or return goods.

The Commission issued a Compliance Notice directing the company to amend the information provided to consumers. Following the Commission’s action Arnotts have agreed to update all relevant sections of their website to advise consumers of their correct legal rights should they wish to cancel/return goods.

This action specifically relates to the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, referred to as the Consumer Rights Directive. When buying goods online this legislation gives consumers a cooling off period in which they have the right to cancel an order for any reason within a specified period. For products bought online the cooling off period extends to 14 days after the goods are received. Under this legislation traders are also obliged to provide information to consumers about their cancellation rights before they make a purchase.

This latest action is the latest in the Commission’s work to ensure compliance with the Consumer Rights Directive across the economy.  Compliance Notices were previously issued to eircom eMobile, Meteor, Three, UPC and Vodafone as part of a review of compliance in the telecoms sector. For details of the requirements set out under the Consumer Rights Directive businesses can visit the Compliance for Business section.


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