Geo-blocking: What you need to know


Geo-blocking refers to practices used by online traders to restrict online cross-border sales based on nationality, residence or place of establishment.

Geo-blocking practices include: denying access to websites from other Member States, and/or situations where access to a website is granted, but the consumer from abroad is prevented from finalising the purchase or is asked to pay with a debit or credit card from a certain country.

‘Geo-discrimination’ also takes place when buying goods and services off-line, e.g. when consumers are physically present at the trader’s location but are either prevented from accessing a product or service, or they are offered different conditions due to their nationality or residence.


What is the status of these guidelines?

This guide provides guidance in relation to business-to-consumer (B2C) transactions only and does not constitute legal advice. While we have made every effort to ensure that the information contained in this guidance document is accurate and reliable, the CCPC is not responsible for any errors or omissions, or for the results obtained from the use of this information. All traders are directed to the Regulation itself for more detailed particulars as to their obligations under these provisions.

Download a printable PDF of these guidelines.

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