Undertaking - Rath-Wood Home and Garden World Limited
Pursuant to section 73 of the Consumer Protection Act 2007, the CCPC accepted an undertaking from Rath-Wood Home and Garden World Limited, commonly known as Rathwood, as the CCPC had reason to believe that Rathwood committed or engaged in a prohibited act or practice as a result of its failure to reimburse consumers in accordance with section 31(2) of the Consumer Rights Act 2022 (the “2022 Act”) where the consumers had exercised their right to terminate their sales contract (which was concluded between 1 October 2024 and 30 September 2025 (inclusive)) under sections 28(2)(a) and 36(5) of the 2022 Act following non-delivery of goods.
Notwithstanding the general application of sections 30, 31 and 36 of the 2022 Act, the trader undertook to expressly ensure compliance with these statutory provisions in respect of sales contracts concluded with consumers by reimbursing consumers all sums paid under the sales contract that has been terminated and in accordance with section 31(2) of the 2022 Act without undue delay, and in any event not later than 2 April 2026, in instances where –
(i) the sales contract was concluded between 1 October 2024 and 30 September 2025 (inclusive);
(ii) the consumer, having the right to terminate the sales contract pursuant to section 36(5) of the 2022 Act, exercised that right in accordance with section 28(2)(a) of the 2022 Act prior to 5 March 2026; and
(iii) despite (ii) above, the consumer has yet to be reimbursed (excluding consumers who have effectively been reimbursed via chargeback) as of 5 March 2026.
The trader also undertook to provide a written notice to the CCPC no later than 9 April 2026 with details of consumers affected by the issues contained in the Undertaking.
The CCPC accepted the written undertaking from the trader on 5 March 2026.
Media enquiries: communications@ccpc.ie
