We have published guidelines for businesses to help them comply with the legislation on unfair terms in consumer contracts. The guidelines assist in explaining what an unfair term is and how a business can ensure that their standard form consumer contracts terms are fair.
According to the legislation, a standard term is unfair if it gives the trader an unfair advantage over the consumer, or takes away the consumer’s legal rights. The legislation requires that standard terms are written in plain and understandable language. It gives examples of terms that could be considered unfair, for example terms, which provide for an automatic renewal of a contract without the consumer’s agreement.
Download our guide for businesses to unfair terms in consumer contracts and a flowchart to help identify unfair terms.