{"id":568,"date":"2017-01-25T15:56:40","date_gmt":"2017-01-25T15:56:40","guid":{"rendered":"https:\/\/www.ccpc.ie\/consumers\/?page_id=568"},"modified":"2025-03-21T11:50:13","modified_gmt":"2025-03-21T11:50:13","slug":"buying-online","status":"publish","type":"page","link":"https:\/\/www.ccpc.ie\/consumers\/shopping\/buying-online\/","title":{"rendered":"Buying online or on your doorstep"},"content":{"rendered":"<p>Consumer law protects you when you buy from a business. This page covers your rights to information and to cancel when you buy online, by catalogue, over the phone or at your doorstep.<\/p>\n<div id=\"accordion-1\" class=\"accordion no-js\">\n\t\t\t\t\t<h3 role=\"button\" id=\"accordion-1-t1\" class=\"accordion-title js-accordion-controller\" aria-controls=\"accordion-1-c1\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t\tYour right to information\t\t\t<\/h3>\n\t\t\n\t\t<div id=\"accordion-1-c1\" class=\"accordion-content\" aria-hidden=\"true\">\n\t\t\t<\/p>\n<h2>Before you buy<\/h2>\n<p>The business must provide the following information to you:<\/p>\n<ul>\n<li>about the business \u2013 their name, physical address, phone number, email<\/li>\n<li>what you are buying \u2013 what the product\/service is, the arrangements to deliver\/supply it to you<\/li>\n<li>costs \u2013 the total price, any other charges or how the price\/charges will be calculated<\/li>\n<li>cancellation \u2013 your right to cancel and how to cancel<\/li>\n<li>other information \u2013 the length of the contract, the conditions that apply to a deposit<\/li>\n<\/ul>\n<p>These information requirements do not apply when you buy on your doorstep for less than \u20ac50.<\/p>\n<p><div class=\"toptip\"><\/p>\n<h3>Top Tip<\/h3>\n<p>Just because a website ends in &#8216;.ie&#8217;, does not mean it&#8217;s based in Ireland. Always check the terms and conditions to see where a website is based when buying online.<\/p>\n<p><\/div><\/p>\n<h2>Making an online payment<\/h2>\n<p>When you buy online the business must make sure that you:<\/p>\n<ul>\n<li>always know when you are making a payment. This means that when you order by clicking a button, it must be clearly labelled with words indicating \u2018obligation to pay\u2019 or similar<\/li>\n<\/ul>\n<ul>\n<li>can easily show if you want other products or services. This means that a business cannot use pre-ticked boxes for additional payments<\/li>\n<\/ul>\n<h2>After you buy<\/h2>\n<p>The business must give you a copy of the signed contract or confirmation of your order.<\/p>\n<p>\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<h3 role=\"button\" id=\"accordion-1-t2\" class=\"accordion-title js-accordion-controller\" aria-controls=\"accordion-1-c2\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t\tInformation for online marketplaces\t\t\t<\/h3>\n\t\t\n\t\t<div id=\"accordion-1-c2\" class=\"accordion-content\" aria-hidden=\"true\">\n\t\t\t<\/p>\n<p>When you use an online marketplace such as donedeal.ie, ebay.ie, booking.com, the operator must tell you:<\/p>\n<ul>\n<li>how they rank the results for their online search<\/li>\n<li>whether the seller is a business or consumer<\/li>\n<li>that you are not protected by consumer law when the seller is a consumer<\/li>\n<li>how consumer law obligations are shared between the website operator and the business<\/li>\n<\/ul>\n<p>The information should be in plain language and easy to find.<\/p>\n<p>\t\t<\/div>\n\n\t\t\n\t\t\t\t\t<h3 role=\"button\" id=\"accordion-1-t3\" class=\"accordion-title js-accordion-controller\" aria-controls=\"accordion-1-c3\" aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t\tYour right to cancel\t\t\t<\/h3>\n\t\t\n\t\t<div id=\"accordion-1-c3\" class=\"accordion-content\" aria-hidden=\"true\">\n\t\t\t<\/p>\n<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">You can cancel up to 14 days from when you take physical possession of the goods. You must inform the trader within those 14 days that you wish to cancel. You then have a further 14 days to return the goods to the trader. <\/span><\/span><\/p>\n<p><span data-teams=\"true\"><span class=\"ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\">If the goods were purchased as part of a door to door sale, you can cancel up to 30 days from when you receive the goods.<\/span><\/span><\/p>\n<p>When you use this right, you do not have to give the business a reason for cancelling. If there is a dispute, it is up to you to show that you used your right to cancel.<\/p>\n<h2>Business obligations<\/h2>\n<p>The business must:<\/p>\n<ul>\n<li>inform you that you can cancel and detail the cancellation timescales<\/li>\n<li>give you a cancellation form and explain how you cancel<\/li>\n<li>provide a refund, when applicable:\n<ul>\n<li>no later than 14 days after you cancelled<\/li>\n<li>using the same payment method you paid with, unless you agree otherwise<\/li>\n<\/ul>\n<\/li>\n<li>cancel any other service you ordered with the goods\/service \u2013 for example, insurance for a sofa<\/li>\n<\/ul>\n<p>If the business does not tell you of your right to cancel, the right to cancel extends to 12 months from the date it was due to expire.<\/p>\n<h2>Using your right to cancel<\/h2>\n<p>When you want to use your right to cancel, you must:<\/p>\n<ul>\n<li>inform the business in writing within the cancellation timescale<\/li>\n<li>return the goods to the business within 14 days of cancelling and pay any costs that apply<\/li>\n<li>not use the service you are cancelling and pay for what you have used<\/li>\n<\/ul>\n<h2>When the right to cancel does not apply<\/h2>\n<p>The right to cancel does not apply in certain circumstances, for example if a product\/service is personalised or not suitable for return for heath\/hygiene reasons.<\/p>\n<p>The right to cancel in consumer law also does not apply in some sectors:<\/p>\n<ul>\n<li>passenger transport services (for example, air, rail, boat, bus)<\/li>\n<li>contracts for accommodation, transport of goods, car rental services, catering or leisure activities when they are for a set date or period<\/li>\n<\/ul>\n<p>If you want to cancel a service in these sectors you should check the t&amp;c\u2019s in your contract to see if this is possible.\u00a0 If you feel that a business is not adhering to your contract, you should complain to them.\u00a0 If you are not satisfied with the response of the business you can <a href=\"\/consumers\/how-to-complain\/\">take other actions<\/a>.<\/p>\n<p>\t\t<\/div>\n\n\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out what to look out for when shopping online &#8211; what to do if things don&#8217;t go as planned and what your rights are.<\/p>\n","protected":false},"author":178,"featured_media":0,"parent":12505,"menu_order":50,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[23,15],"class_list":["post-568","page","type-page","status-publish","hentry","tag-buying-online","tag-shopping"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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